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Find the relevant record

For a generation issue, keep the task identifier, selected model and settings, and the time range where you noticed a problem. For a billing question, include the order identifier and approximate payment time. A return page or a poster alone does not establish the task or payment outcome.

Use your account support history

Open a support ticket while signed in so the conversation can be associated with the right account. If you cannot sign in, use the available account-recovery actions on the sign-in screen. Do not create repeated paid tasks while the original task is unresolved.

Privacy and rights requests

Say whether you are asking about access, correction, deletion, or an image or likeness permission issue. We may need to verify the account or the affected record before taking action. Describe the relevant material without posting private media links publicly.

Keep secrets out of your message

Do not send a password, full payment-card number, API key or private access token. A clear description and the relevant task or order identifier are more useful than a screenshot exposing unrelated personal information.

Gestore e contatti

BBY WOW AI · support@bbywowai.me